This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the glorvia.com website ("Website"), "Glorvia" mobile application ("Mobile Application") and any of their related products and services (collectively, "Services") is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and Glorvia ("Glorvia", "we", "us" or "our"). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

Automatic collection of information

When you open the Website or use the Mobile Application, our servers automatically record information that your browser or device sends. This data may include information such as your device's IP address and location, browser and device name and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Services, pages of the Services that you visit, the time spent on those pages, information you search for on the Services, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Collection of personal information

You can access and use the Services without telling us who you are. If, however, you wish to use some of the features on the Services, you may be asked to provide certain Personal Information. We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any online forms on the Services. When required, this information may include the following:

• Personal details such as name, country of residence, etc.
• Contact information such as email address, address, etc.
• Account details such as user name, unique user ID, password, etc.
• Proof of identity such as photocopy of a government ID.
• Payment information such as credit card details, bank details, etc.
• Geolocation data such as latitude and longitude.

Some of the information we collect is directly from you via the Services. However, we may also collect Personal Information about you from other sources such as public databases, social media platforms, third-party data providers, and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Services.

Use and processing of collected information

In order to make the Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. Any of the information we collect from you may be used for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve products and services
• Send administrative information
• Send marketing and promotional communications
• Respond to inquiries and offer support
• Deliver targeted advertising
• Enforce terms and conditions and policies
• Protect from abuse and malicious users
• Respond to legal requests and prevent harm

Processing your Personal Information depends on how you interact with the Services, where you are located in the world and if you have given your consent, or if processing is necessary for the performance of an agreement with you.

Billing and payments

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards as managed by the PCI Security Standards Council. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted.

Managing information

You are able to delete certain Personal Information we have about you. If you would like to delete your Personal Information or permanently delete your account, you can do so on the settings page of your account on the Services.

Disclosure of information

Depending on the requested Services or as necessary to complete any transaction, we may share your information with your consent with our trusted third parties that work with us. We do not share Personal Information with unaffiliated third parties. We will disclose any Personal Information we collect, use or receive if required or permitted by law.

Retention of information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, Personal Information shall be deleted.

The rights of users

You may exercise certain rights regarding your information processed by us. You have the right to withdraw consent, object to processing, learn if information is being processed, verify accuracy, restrict processing, and obtain erasure of your Personal Information.

Data protection rights under GDPR & California privacy rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Glorvia aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. California residents are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Services.

Information security & Data breach

We secure information you provide on computer servers in a controlled, secure environment. In the event we become aware that the security of the Services has been compromised, we reserve the right to take reasonably appropriate measures, including investigation and reporting. In the event of a data breach, we will make reasonable efforts to notify affected individuals.