Frequently Asked Questions
Glorvia is a shopping website that provides a privileged shopping experience by offering the opportunity to make combinations in desired styles and sizes.
To create your order, you must first be a member of our site. After you become a member, you can create your order by specifying top/skirt/fabric/body size options.
Our website has a 3D view feature. You can see the combination you have created in detail by using this feature before ordering.
Glorvia gladly accepts credit card or debit card. After entering your card information, you can choose one of the installment options and complete your shopping if it is a product that can be made in installments. On our website, there is an option to pay with iyzico, which allows you to shop quickly and securely.
Orders placed are shipped within two work-days on average.
Your order will be sent by DHL.
You can create a cancellation request by contacting us. A request must be made before the garment is sewn.
If for any reason you are not satisfied with the product you have purchased, you can return it. You should make sure that the products are properly packaged to avoid damage during shipping.
To return an item, you must first contact us. You can send an e-mail to support@glorvia.com or contact us on our Whatsapp line at +905301014859. You will need to pay for the shipping costs of the products you want to return. Shipping costs will be refunded to you after receiving the products.
Returns are valid for 7 days from the date of purchase. If you want to return after 7 days of purchase, no refunds are made.
Yes. For a refund in the return process;
The product must be unused
The product must be undamaged
Returns are not accepted for used or damaged products. There are no refunds on discounted products.
Yes. If you want to change your address / receiver name, you can contact us on our Whatsapp line +905301014859 so that we can forward your updated information to the shipping company.
You are buying a dress designed by you and carefully sewed for you by us.